1. General Return Policy
At Cosmic Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions outlined below.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
✅ The item must be unused, unworn, and in its original packaging.
✅ The return request must be made within [3] days of delivery.
✅ Items must be returned with all original tags and accessories (if applicable).
Non-Returnable Items
🚫 Personalized or custom-made items.
🚫 Items purchased during a clearance sale or promotional event (unless defective).
🚫 Crystals and gemstones that have been used, damaged, or altered after delivery.
3. How to Request a Return
1️⃣ Contact our customer support at [angelichelp@cosmickonection.com] with your order number and reason for the return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
4️⃣ Once we receive and inspect the returned item, we will process your refund or exchange.
4. Refund Policy
- Refunds will be processed within [2] business days after we receive the returned item.
- The refund will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within [3] days of delivery with photos of the product and packaging. We will offer:
✔ A replacement item at no additional cost.
✔ A full refund if a replacement is not available.
6. Exchange Policy
- If you wish to exchange an item for a different product, you can return the original item and place a new order.
- Exchanges are subject to product availability.
7. Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, please check with your bank or payment provider.
- If there are further delays, contact us at [angelichelp@cosmickonection.com] for assistance.
For any return or refund inquiries, please reach out to